By Johnnie Viramontes 
Cryptocurrency ATMs (PBMs) are becoming increasingly popular, providing users with a convenient way to exchange cryptocurrency for cash. However, sometimes situations can arise where the ATM fails to complete the transaction and no money is dispensed. In such a case, it is important to act correctly to solve the problem.
- Check the status of the transaction in the app or on the ATM screen.
The first step is to check the status of your transaction. The ATM screen or the mobile app you used to complete the transaction may display the status of the transfer. If the transaction is still in process, wait a while – transactions on the bitcoin network can take anywhere from a few minutes to an hour to be confirmed.
- Save the receipt or screenshot.
If you didn’t receive the money, it’s important to keep proof of the transaction. This could be an ATM receipt or a screenshot of the screen with the details of your transaction. You will need this data when you contact customer support.
- Contact technical support.
If the money is not issued, but the transaction has been confirmed, the next step should be to contact support. Most PBM operators have contact information on the ATM screen or on their official websites. Explain the situation, provide the transaction number and all available evidence.
- Check your cryptocurrency wallet.
Sometimes the problem is not the ATM, but an error on the user’s side. For example, the transaction may not yet be validated in the blockchain. Make sure the bitcoins have been transferred to your wallet. If funds have been received but the ATM did not dispense the money, notify support.
- Expect a refund.
If tech support confirms that the transaction was not completed or the funds were not transferred to the ATM, they may offer a refund. Usually, the refund process can take a few business days.
- Use other ATMs.
If the problem persists and you need to get cash urgently, try to find another bitcoin ATM in your area. Modern crypto machines are often located nearby, and this way you can solve the problem without significant delays.
Conclusion
Bitcoin ATM non-payment of funds can be stressful, but following the right sequence of actions will help you resolve the problem effectively. It is important to stay calm, keep all the transaction details and contact support to get your funds back.